Terms of Service
Last updated: July 2026
Welcome to OKOPAY. These Terms of Service (the "Terms") form an agreement between you (including the business entity you represent) and OKOPAY and its affiliates ("we", "us") governing your use of the OKOPAY website and payment services. Please read them carefully before using the services; if these Terms conflict with a commercial contract you have signed with us, the contract prevails.
1. Acceptance of the Terms
By accessing the OKOPAY website, registering a merchant account or using any of our services, you confirm that you have read, understood and agree to be bound by these Terms. If you accept these Terms on behalf of a business, you represent and warrant that you are authorized to bind that business. If you do not agree with any part of these Terms, please do not use the services.
2. Description of Services
OKOPAY provides payment technology services including, without limitation: online acquiring (acceptance of international card schemes and e-wallets), global collection (multi-currency local collection accounts), global payouts (mass payouts to bank accounts and e-wallets) and currency exchange. The exact scope, features and limits available to you are defined by your merchant agreement and account configuration. Certain services may be provided by our licensed partner institutions.
3. Registration and Merchant Review
Before using the services you must complete merchant registration and pass our compliance review, including identity verification of the business and its beneficial owners (KYC/KYB). You undertake to provide true, accurate and complete information and to keep it up to date. We may decline an application, request additional documentation, or withhold certain services while a review is in progress, as compliance obligations require.
4. Merchant Obligations and Prohibited Conduct
You agree to use the services only for lawful business activity and to comply with applicable laws, card scheme rules and these Terms. You must not use the services for money laundering, terrorist financing, fraudulent transactions, the sale of prohibited or infringing goods, unlicensed gambling, or any activity on our prohibited business list. You are responsible for the authenticity of your transactions and for safeguarding your account credentials and API keys; losses caused by failure to protect them are borne by you.
5. Fees and Settlement
Service fees are set out in the commercial contract you sign with us and typically consist of a fixed fee per transaction plus a variable cost depending on the payment method. We settle funds to your settlement account on the agreed schedule, and may establish a rolling reserve or adjust settlement timing based on risk assessment. For chargebacks, refunds and disputed transactions, we may deduct the corresponding amounts and related costs from pending settlements or reserves.
6. Data and Privacy
We collect and process personal information in accordance with our Privacy Policy. Where you provide us with data about your end customers in the course of using the services, you must ensure that you have obtained the authorizations or consents required by law. Each party shall comply with the data protection laws applicable to it.
7. Intellectual Property
All content on the OKOPAY website and in the services — including trademarks, logos, text, interface designs, APIs and documentation — belongs to us or the respective rights holders. You may not copy, modify, reverse engineer or otherwise exploit such content without our written permission, except for normal API usage in accordance with the documentation for the purpose of integrating the services.
8. Availability and Changes to the Services
We use commercially reasonable efforts to keep the services available, but do not guarantee uninterrupted operation. Where service is suspended due to maintenance, upgrades, third-party channel failures or force majeure, we will give advance notice where practicable. We may adjust, add or retire features from time to time and will notify you of material changes in a reasonable manner.
9. Limitation of Liability
To the maximum extent permitted by applicable law, we are not liable for indirect losses, loss of profit, loss of goodwill or loss of data arising from the use of, or inability to use, the services. Our aggregate liability for all claims under these Terms is capped at the total service fees you actually paid to us in the twelve months preceding the event giving rise to the claim, except where mandatory law provides otherwise.
10. Suspension and Termination
You may stop using the services at any time in accordance with your commercial contract. We may suspend or terminate all or part of the services if we reasonably believe you have breached these Terms, present a material risk, or if a regulator requires us to do so, and will inform you of the reason to the extent permitted by law. Provisions relating to settlement of funds, reserves, confidentiality and limitation of liability survive termination.
11. Governing Law and Dispute Resolution
The governing law and dispute resolution mechanism are those agreed in your commercial contract with us. Absent such agreement, the parties shall first seek to resolve disputes through good-faith negotiation; failing that, disputes shall be submitted to the competent courts of our principal place of business or to the agreed arbitration institution.
12. Changes to the Terms and Contact
We may revise these Terms from time to time. Updated versions will be published on this page with a new "Last updated" date, and material changes will be notified in a reasonable manner. Continued use of the services after a change takes effect constitutes acceptance of the revised Terms. Questions about these Terms can be sent to legal@okopay.com.